Shipping
What are your delivery times?
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How much will shipping cost?
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Can you provide worldwide shipping?
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How can I cancel an order?
Contact info@marsoliving.com within 30 minutes of processing your order to cancel. Cancellations are not guaranteed and can only be made during our business hours Monday to Friday, 9:00am - 5:00pm CEST. If you are unable to complete a cancellation in time, you can initiate a return once you have received your order.
Do you wrap gifts?
All orders are dispatched in a stylish, sustainable mailer or in a box for larger items. For us, all of our products are gifts––regardless of whether they are for yourself or for your loved ones.
my orders
How can I cancel my order?
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What if I receive the wrong product?
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Do you offer exchanges for faulty items?
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What if I need to change my shipping address?
Contact info@marsoliving.com directly on the day of your order no later than 14:00 CEST.
product
How do I return my product?
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How do I care for my product?
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Do you offer extended warranties?
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Which of your products are covered by a warranty?
Only our down and down alternative products are covered by the guarantee. All our pillows come with a 5 year guarantee. Down duvets also come with a 5 year guarantee and our down alternative duvets come with a 2 year guarantee. Marso Living guarantees you against any manufacturing defect on our textile range. The guarantee does not apply to defects that can be traced back to poor care (further information can be found on our care page), subsequent changes, the effects of violence, failure to follow the care and washing instructions, exposure to heat or moisture, and dirt.
We do not offer any warranty on other items. If you believe your product has a manufacturer defect when you receive it, please contact our team immediately. info@marsoliving.com
The products
Where are your pillows and duvets made?
Our Marso Living pillows and duvets are made in our family business in Switzerland, where the production of premium bedding has thrived since 1973.
What is the difference between "medium warm" and "light" duvet?
Throughout Europe it is common to use different degrees of warmth in duvets. The scale here moves from 1 (slightly) to 5 (very warm), with 3 meaning moderate warmth.
In order to cover all our customers' needs, we have decided to produce a light "summer" duvet (1.5) and a medium-warm "4-season" duvet (3.5). We are convinced that thermal class 5 is no longer required in houses and apartments with modern heating systems.
If you have any further questions, please email us directly at info@marsoliving.com
What does the hardness of the pillows mean?
Pillows are often divided into different degrees of firmness: soft, medium and hard pillows. Various manufacturers state that the degree of hardness should correspond to your sleep type. Divided into side and back sleepers (firm), stomach and back sleepers (medium) and stomach sleepers (soft). At Marso Living we believe that whatever your sleeping position (if you even know it?), you should choose the pillow that suits you best.
To give you an example our two founders have different tastes with Sofia loving the soft pillow despite sleeping on her side. Marc uses the middle pillow instead, although he mostly sleeps on his stomach.
What sizes do you offer?
Since we are a Swiss company, we offer all common Swiss sizes. Pillows: 50x70, 65x65 cm and 65x100 cm, duvets: 160x210 cm and 200x210 cm. Our fitted sheets fit normal height mattresses up to 40 cm.
However, we can also produce special sizes. Please contact us via email at info@marsoliving.com.
What certifications do your products have?
At Marso Living, we are committed to caring for our planet and all of its inhabitants––nature, people and animals. All our products are Oeko-Tex certified, meaning they are non-toxic and safe for you and our planet. Our down and feathers are ethically sourced and certified by Downpass , a seal of quality that guarantees animal welfare and welfare.
How should I care for my products?
Visit our product care page here
Marso Living company
Can I buy Marso Living in any store?
Currently you can buy our products in our online store. Subscribe to our newsletter and keep an eye out for pop-up store openings.
Who can I direct press or marketing inquiries to?
You can find further press material HERE or contact us directly: press@kiosk-agency.ch
Do you offer corporate and interior design services?
We are always looking for interesting partnerships. Please email us at info@marsoliving.com with a brief description of your proposal.
Do you provide bedding for the hospitality industry?
Yes. Please visit our hospitality page here or contact info@marsoliving.com for more information.
Do you have anymore questions?
You can contact us via our contact page or directly by email to info@marsoliving.com! We're happy to help.
