Refund policy

Returns and refunds

Last updated: November 2026

At Marso Living, we want you to be completely satisfied with your purchase. If that is not the case, we will help you in a simple, straightforward way.

Return period

You have 30 days from receipt of your order to return an item.

Conditions for a return

The item must be unused and unwashed. All original labels must still be attached. The item must be in its original packaging. Unfortunately, we cannot accept items that have been washed, used or damaged.

How a return works

Write to us at info@marsoliving.com with your name, your order number and the reason for the return. We will send you a free Schweizerische Post return label by email. Print it out, attach it to the parcel and take it to your nearest post office. Once we have received and checked your return, we will refund the amount to your original payment method within 5–7 working days.

Return address:
Marso Living
c/o Albis Bettwarenfabrik
Alte Obfelderstrasse 69
8910 Affoltern am Albis
Switzerland

Return shipping costs

We cover the cost of return shipping. You will receive a free return label from us by email.

Faulty or incorrect items

If you have received a faulty or incorrect item, write to us at info@marsoliving.com within 7 days of receipt with your order number, a short description of the problem and a photo. We will take care of it straight away and, of course, cover all costs.

Refunds

Refunds are credited to the original payment method within 5–7 working days of receiving and checking the return. If you have not received your refund after 7 working days, please write to us at info@marsoliving.com.

Exchanges

Would you like to exchange an item for a different size or colour? Write to us at info@marsoliving.com — we are happy to help, as long as the item is unused and unwashed.

Exceptions

We do not accept returns of gift cards or of items that have clearly been used, washed or damaged.